What You'll Learn
- Roles and responsibilities In IT support professional.
- Domains and M365 concepts with hands-on training
- Understanding networks and their configurations.
- Identify and resolve common hardware and software problems.
- Knowing commonly used security and cybersecurity practices.
- Strong foundation in technical support fundamentals.
- Building strong communication skills to interact effectively with end-users.
- Strategies to provide excellent customer service with real-time simulations
- Build an impressive resume highlighting your IT support skills.
- Learn how to apply for IT support jobs effectively and how to build your social profiles
What You'll Learn
- Knowing the role and responsibilities of an IT support professional.
- Learn about domains and M365 concepts and applications
- Understanding about networks and their configurations.
- Identify and resolve common hardware and software problems.
- Enhance your knowledge of security and cybersecurity practices.
- Gain a strong foundation in technical support fundamentals.
- Develop strong communication skills to interact effectively with end-users.
- Learning strategies for providing excellent customer service with real-time challenges
- Build an impressive resume highlighting your IT support skills.
- Learn how to apply for IT support jobs effectively and how to build your social profiles
